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Privacy Policy

Privacy Policy

Butler House would like to assure you that we are committed to protecting the privacy of all our users, guests and customers. Butler House will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request. We will not sell, rent or lease your personal information to others.

Information Voluntarily Provided By You

When you complete a booking, sign up to our newsletter, consult with any member of our team, contact us via email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred or stored by the hotel or our third-party providers as described in this privacy policy. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials (if you have clearly consented to receive marketing materials).

Information Shared with Third Party Providers by Butler House

We may share your personally identifiable information with service providers including

·         Payment processors for secure credit card payment transaction.

·         Hosting services.

·         Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you agree to receive such newsletters.

·         Advertising partners who may use email address, cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.

·         Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them. We may also share your data with analytics and search engine providers that assist us in the improvement of our website.

·         Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of Butler House, employees and users from fraudulent, abusive, inappropriate or unlawful use of our services.

·         In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personally identifiable information may be disclosed or transferred as one of the business assets of Butler House.

·         Information that is aggregated or anonymised that does not directly identify you.

Information Collected by Butler House

When you browse our website or make a purchase, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, approximate location (city/state/county/county), IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.

How Butler House Protect Your Information

Butler House take every reasonable and appropriate measure to protect personal information from loss, misuse and unauthorised access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information. Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of your personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All transactions are processed through a gateway provider and are not stored or processed on our servers. If a security breach causes an unauthorized intrusion into our system that materially affects you, Butler House will notify you as soon as possible and later report to you, the action we took in response.

Your Choices

Butler House give you the option of receiving information regarding our Guest House & information that complements our products and services. Such communications may include new product information, special offers, or an invitation to participate in market research. We may give you a choice regarding delivery of such communications by post, e-mail and telephone. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of order/booking completion.

Access to Personally Identifiable Information

If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing res@butler.ie . We will give you access to your personally identifiable information that we hold within 30 days of a request to access. You may send a request to this email address res@butler.ie If you wish to stop receiving email newsletters, click on the unsubscribe link on any of the newsletters. We will retain your information for as long as required to deliver your service, agreement or resolve any issues. Please note that we cannot always delete records of all historical data. For example, we are required to retain certain records for financial reporting and compliance reasons.

Third Party Websites

Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them. Our website includes links to other websites, whose privacy practices may be different from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Changes to Privacy Policy

We may make changes to this privacy policy, which come into effect upon updating this page. We recommend reviewing this privacy policy so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking or otherwise interacting with Butler House.
Cookie Policy
Cancellation Policy

Should you wish to cancel a reservation prior to arrival, Butler House has a strict policy of 12 noon 7 days prior to arrival on all room bookings. In the event of Butler House being notified of a cancellation after this time the first night's accommodation will automatically be charged to your credit card. In the event of Butler House not being notified of a cancellation all night's accommodation will automatically be charged to your credit card. Please use the Cancel Booking option below to cancel your reservation.
Health & Safety Info

We are delighted to announce that Butler House is open and we would like to assure you that the health and safety of both our future guests and our team members is, and always has been, the top priority at Butler House & Garden. We are delighted to be part of the Fáilte Ireland COVID-19 Safety Charter.

Whether you are planning to visit Kilkenny for your next break, our team members are ready to welcome you with the warm Kilkenny hospitality you’ve come to expect.

We are currently operating in a fluid and ever-changing environment. Consequently, we have made some amendments to our policy in line with the latest Government Guidelines concerning guests who have originated from an international country or who have travelled from international countries in recent times to the Island of Ireland.

We would like to make you aware of the new 'Green List' which the Irish Government have issued in relation to visitors travelling from overseas. Please find below a link to the latest information from the Irish Government: https://www.gov.ie/en/publication/e885b2-covid-19-coronavirus-travel-advice/#what-to-do-when-arriving-into-ireland

If you are arriving from a country not on the 'green list', we need to be advised by you where you plan to spend the first 14 days of your visit to Ireland. Upon arrival at Butler House we will require evidence of the first 14 day stay.

If guests cannot provide this proof, unfortunately, we will have to refuse your booking on health and safety grounds as we do not have facilities in place to cater for visitors travelling from countries not on the 'green list'.

All of these measures are in place to ensure the health and safety of all our guests and staff. We very much want to ensure that enjoy your time with us in our little 'Sanctuary in the City'.

You can read more about our ‘Taking Care of You Policy’ here.

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Why Book With Us?

Why Book With Us?

Best Price Guarantee Book direct and find the best available rate

Unique Country House In the City Centre

Ireland's Blue Book Member since 2019

No Booking Fee Flexible Cancellation Policy

Butler House

Book Your Stay

Why Book With Us?

Best Price Guarantee

Book direct and find the best available rate
Unique Country House

In the City Centre
Ireland's Blue Book

Member since 2019
No Booking Fee

Flexible Cancellation Policy